Operational Effectiveness

RISK AUDITS

We have a specialist Risk Audit Team who work with lenders to constantly monitor portfolio performance and ensure correct application of the customers' risk mitigation strategy.

SIX SIGMA - At The Customer For The Customer (ACFC)

Our experience in Quality and Six Sigma helps us drive accurate and efficient processes within Genworth and our ACFC team is dedicated to sharing that knowledge with our customers. Looking forward to Basel II, more lenders are focusing on operational risk and we find that Six Sigma is a great methodology to manage Operational Risk thereby reducing capital requirements. Our ACFC team will be pleased to work with you to define a plan according to the approach you decide to choose.

PRODUCT LAUNCH AND TRAINING

We can partner with your commercial sales and marketing teams on product launch.
Internal launches: For sales, operations and customer service teams
External launches: Consumer point of sale literature and information packs