Policyholder Contacts

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Thank you for choosing Genworth Financial for your insurance requirements. If you already have an insurance policy with us, find answers to your policy questions, find out how to make a claim and/or make us aware of any problems you've encountered.

Policy Enquiries

If you have any query regarding your policy, or wish to make a change, please call 020 8380 3000* or by email at info.en@genworth.com

Claims

If you wish to make a claim against your policy, follow our easy 4 step process or telephone 020 8380 3000*. Lines are open 9:00am-5:00pm Monday to Friday.
*To help us assess our service, we record and monitor phone calls

Claims forms

To receive a form by post, please info.en@genworth.com, or telephone 020 8380 3000 and ask to speak to a Claims Handler.

Complaints

We hope you never need to complain, however, we appreciate that there are occasions when for whatever reasons we may fall short of this standard. We have an established complaints procedure to resolve issues as quickly as possible.